The Competition and Markets Authority has vowed to get tough with firms failing to give refunds to customers for cancelled events or accommodation because of the COVID-19 pandemic, saying it will move to court action “where there is a strong reason to do so.” The competition watchdog said complaints about cancellations and refunds account for four out of five of those received by its coronavirus taskforce. The CMA warning covers UK holiday accommodation and private events, but not the issue of refunds for cancelled flights, which is regulated by the Civil Aviation Authority – which has also suggested that legal action could be taken.
